How care works

Our care delivery

Care should help you understand what is happening, know what comes next, and fit care into your life.

  1. 01 Establish your history
  2. 02 Create one coherent plan
  3. 03 Support implementation
  4. 04 Review new health events
  5. 05 Complete referral follow-through
  6. 06 We are there when you need us

The care journey

A care journey that keeps the thread.

Avelhealth’s care journey keeps your history, plan, new health events and follow-through connected.

  1. 01

    Establish your history

    Avelhealth gathers available reports, diagnoses, prescriptions, allergies, supplements and medicines you may be taking. Our physician reviews your history and identifies gaps.

    OutputA reviewed health summary, medication list and dated history.

  2. 02

    Create one coherent plan

    Our physician brings together your priorities, specialist advice and practical constraints. When recommendations need clarification, our physician explains what matters and why.

    OutputA current plan with actions, responsible people and review dates.

  3. 03

    Support implementation

    Your health coach helps you put the plan into practice, checks progress, identifies barriers and brings clinical questions back to your assigned physician.

    OutputFollow-up notes and unresolved actions.

  4. 04

    Review new health events

    When a consultation, prescription, report or illness changes something, we add it to your history. Your assigned physician reviews it according to clinical need and updates your plan, if needed.

    OutputAn updated history and plan.

  5. 05

    Complete referral follow-through

    Your physician determines where you need to go and how urgently. Your health coach tracks attendance, obtains the outcome where available and arranges review.

    OutputThe referral outcome incorporated into your ongoing plan.

  6. 06

    We are there when you need us

    We make clear what to continue, what to monitor, when to seek help and talk to us.

    OutputConnected care with continuity.

New health events and referral outcomes feed back into your current plan.